To verify your security software is not causing an issue, disable the security software and then take a scrolling capture again with Snagit. This software can sometimes falsely detect Snagit (or other trusted applications) as a potential threat and block the software from working properly. Security and identity protection software is frequently changing. These alternate browsing modes usually disable all third party extensions and add-ons which can potentially interfere with Snagit's scrolling ability.įor best results, set the zoom level in the application to capture to the default 100%. Most web browsers have the ability to browse in an "incognito" or "private" window. Use your Web Browser's Incognito/Private Mode Results may vary across web browsers based on website content. If you receive an error or no response when capturing a website, open the URL in a different web browser, such as Google Chrome, Mozilla Firefox, Internet Explorer, or Microsoft Edge.
Panoramic scrolling capture may have trouble accurately capturing parralax websites.